First Impressions
Posted in Business, General on December 19th, 2009Small business owners often answer their own phone. If you call Transitol before 8:00 A.M., or after 6:00 P.M., you’ll probably get Ray on the line. Chances are extremely slim that Warren Buffett will pick up the main line at Berkshire Hathaway no matter what time of day you call. Ray has a love-hate relationship with his phone. Every time the phone rings it’s either a problem or an opportunity. An employee is calling in sick, or a prospect is calling for a quote. A delivery truck is down with engine problems, or that big job just came through. Ray has people who answer the phone for him, but sometimes they’re busy, or just not around. And he’s not going to let the phone just ring.